How do I project the event on my TV or large monitor? 

You can project the virtual event directly to your TV by utilizing a HDMI cord or other similar tools to connect your computer to the television:




Another option is to cast your laptop screen via Apple TV or Chromecast if you have that functionality. 

How will I be able to answer questions on Zoom? 

We will be utilizing TriviaHub for our trivia questions. At the beginning of the event, you will be given a link that will take you to the Live Trivia Game where you will be able to answer all the questions on your phone or computer as you follow along with our Trivia Master on Zoom. 

How will the teams work? 

Each team will be put into breakout rooms within Zoom for the different rounds so they can discuss the answers with each other. One individual will be the Team Captain and will be responsible for submitting all answer for the team via the link we give to them.

What if I want to donate for a prize box but my Team Captain already registered us?

No problem! Go back to the main event page, click donate and then indicate the team you are on. We will make sure to send you a prize box as soon as possible. 

How do I switch between breakout rooms during the breaks? 

To switch between breakout rooms during the breaks, just send a message to Sandra on Zoom and she will move you to the correct room. You can return to the main room at any time. 

Why can't I see the main presentation on Zoom?

If you are logged in and are not seeing anything on the main screen, make sure that you are viewing the user “American Transplant Foundation.” Try setting your Zoom to "Speaker View" or leave a message in the chat box.

Why can't I hear the presenter?

Make sure to turn your audio on via Zoom. To do this, look on the bottom left-hand corner of your screen; there should be a “join audio” button. Select this and join internet audio.

Why am I muted?

To prevent excessive background noise during the event, we will automatically mute everyone upon joining the Zoom call.

What should I do if I want to be unmuted?

To be unmuted, please send a message in the Zoom group chat and one of our tech support volunteers will unmute you.

What should I do if the image is blurry/not readable?

The first thing you should do is to check your internet connection. A weak connection may lead to a blurry image. If everything on your end is good, please send a message in the Zoom chat. We will try and resolve any problem as soon as we receive a message about it.

What is on YouTube Live and how do I watch it?

We will be streaming our event on YouTube Live to make it easy for everyone to watch. Make sure to tune in by finding "American Transplant Foundation" on YouTube.

How can I get help with an issue not listed here?

We will have tech support volunteers. Feel free to send a message in the chat box and we will resolve it as soon as possible. If you are having trouble, you can verbally ask for help in the zoom meeting.